You’ll love it guarantee! But if you don’t love your Paulina Carcach for any reason, we’ll take it back.

You’re welcome to return the goods that are unused and in original condition within 21 days of receipt. Please download the return form , fill it out and place it in the box.

We’ll refund you 100% of the price you paid for your item. The original shipping fee is not refundable for international shipments.

Paulina Carcach is not responsible for lost or damaged return shipments, and we highly recommend shipping your returns with tracking capabilities and insurance.

Please note that Sale items are Final Sale.


Your Paulina Carcach will be considered faulty if it’s received damaged, or where a manufacturing fault occurs within 365 days of purchase.

  • Goods damaged as a result of wear and tear are not considered to be faulty.
  • Where possible, we will offer to repair faulty items.
  • Alternatively we'll replace the goods for an item made in the same design.

If you have any questions about our returns policy, please contact us and we'll talk the details through with you.